- 1. Exchange and Canceling an Orders
Exchange Orders
Can I switch my order after placing it?
No. At TrendyHair Vietnam, customers are asked to confirm all details (length, texture, color, quantity, lace type, etc.) before finalizing an order. Therefore, we do not accept exchanges or returns due to incorrect choices of products, sizes, designs, addresses, etc.
However, you may cancel your order within 4 hours after placing it, and then create a new order with your updated selection.
If you are unsure about your choice before purchasing, please contact our team via WhatsApp so we can ensure you get exactly what you want.
Canceling an Order
Can I cancel my order?
Yes. Orders can be canceled within 4 hours from the time of purchase on the same day.
If you request cancellation after this period, your order may have already been processed or sent to the warehouse for shipping preparation.
Does the cancellation incur any fees?
Yes. A management, processing, and transaction fee of 30% of your total order value will be applied for cancellations and refunds.
All cancellation requests should be sent via email to trendyhair.factory2@gmail.com or directly through our official WhatsApp.
- 2. How to return/refund?
Return & Refund Policy
Time Window:
Our return & refund policy is valid for 24 hours from the moment your order is marked as delivered.
After this period, the order will be considered accepted, and no refund or return will be processed.
Return Shipping Cost:
Customers are responsible for the return shipping cost, which is non-refundable.
When can I request a refund?
At TrendyHair Vietnam, we take pride in our 100% Vietnamese human hair quality and strict production process. However, in rare cases, products may arrive in unsatisfactory condition due to shipping or other issues. Refunds may be considered if:
The hair arrives defective or damaged.
The texture is different from what was ordered.
The length is different from what was ordered.
The hair material is different from what was ordered.
The product received is not as described or is the wrong item.
Refund Eligibility Conditions:
Products will not be eligible for a refund if:
The hair has been washed or used.
The hair has been altered in any way.
The hair is missing original tags or packaging.
The product is not in its original condition (unless the fault is ours).
Required Proofs for Refund Request:
Order receipt or shipping label.
Proof of purchase.
Photos or videos clearly showing the defective product.
Refund Process:
Send your Refund Request to trendyhair.factory2@gmail.com. (or via WhatsApp) along with the required proofs.
Our Customer Service team will respond within 2–3 business days to confirm eligibility.
If approved, we will provide return instructions. Do not ship products back without prior confirmation.
Include the tracking number of the return shipment in your follow-up email.
Once the return is received and inspected, your refund will be processed.
Refund Processing Time:
Returns may take up to 14 business days to process after we receive the package.
Once approved, the refund will be issued immediately (excluding return shipping costs and the 30% processing fee).
Depending on your bank or payment provider, it may take 10–15 business days for the refund to appear in your account.
If you have not received your refund after this time, please contact your bank or payment provider, then reach out to us again at trendyhair.factory2@gmail.com.
Important Notes:
Refund & return requests must be submitted within 24 hours after delivery.
A 30% management, processing, and transaction fee applies to all refunds.
Customers must contact our support team before returning any items. We are not responsible for lost or unapproved returns.
- 3. Privacy Policy
Privacy Policy – TrendyHair Vietnam
At TrendyHair Vietnam, we value and respect your privacy. We believe in clear and transparent communication about how we collect, use, and protect your personal information. Our goal is to ensure that you feel confident when shopping with us, knowing that your data is handled with the utmost care.
We understand that your privacy matters to you, which is why we provide options that allow you to control how certain information is used by TrendyHair. This Privacy Policy explains our practices for trendyhairvietnam.com and all related services provided by TrendyHair Vietnam.
1. What Personal Information Do We Collect?
The information we collect from customers helps us personalize and continually improve your shopping experience at TrendyHair Vietnam. The types of information we gather include:
Information You Provide:
We store any details you enter on our website or provide to us in other ways (e.g., email, WhatsApp). You may choose not to provide certain information, but this could limit your ability to use some of our features or services.
We use the information you provide to:Respond to your inquiries.
Customize future shopping experiences.
Improve our products and services.
Communicate important updates and offers to you.
Automatic Information:
Like many websites, we use cookies to collect certain data when your web browser accesses trendyhairvietnam.com. This helps us understand user behavior, improve functionality, and enhance your browsing experience.
2. Cookies and How We Use Them
Cookies are small text files containing alphanumeric identifiers that we transfer to your device through your web browser. They help our systems recognize your browser and enable features such as saving items in your shopping cart between visits.
You can control cookie settings through your browser:
Block cookies.
Receive alerts when a cookie is sent.
Delete cookies entirely.
However, please note that disabling cookies may limit your ability to take full advantage of trendyhairvietnam.com’s features. For the best shopping experience, we recommend keeping cookies enabled.
3. Access to Your Information
TrendyHair Vietnam gives you access to a range of information about your account and your interactions with our website. You may view and, in some cases, update this information for accuracy and completeness.
4. Your Choices
You always have the option not to provide certain information, even though it may be necessary to make a purchase or access some services.
If you prefer not to receive emails or promotional messages from us, you can adjust your email preferences or unsubscribe at any time.
5. Age of Consent
In compliance with TrendyHair’s Terms of Use, all account holders must be at least 18 years old (or have the permission and supervision of a responsible parent or legal guardian). Therefore, this policy does not apply to minors using our site or services without parental consent.
- Frequently Asked Questions – TrendyHair Vietnam
1. Where is TrendyHair Vietnam located, and how can I trust your company?
TrendyHair Vietnam is a professional and reputable hair manufacturer based in Vietnam, specializing in 100% premium Vietnamese human hair.
We are officially registered with the Ministry of Industry and Trade of Vietnam and have built long-term partnerships with customers in more than 65 countries.
Our reputation is backed by years of exporting high-quality hair products, positive customer feedback, and a strict quality control process for every order.
2. Where does your hair come from? Do you import low-cost hair or mix synthetic fibers?
No. All our hair is sourced directly from Vietnamese donors and carefully selected to ensure 100% human hair with no synthetic fibers. We never import cheap raw hair from other countries. Every bundle is processed with the highest care to maintain its natural shine, softness, and durability.
3. What are the differences between your hair grades?
We offer three main hair grades:
Single Drawn: 40–50% of hairs are the same length, thicker at the root and thinner at the ends.
Double Drawn: 60–65% of hairs are the same length, giving a fuller look compared to Single Drawn.
Super Double Drawn: 80–90% of hairs are the same length, creating a thick and voluminous look from root to tip.
4. Can I bleach, dye, and style TrendyHair products?
Yes. Our 100% Vietnamese human hair can be bleached, dyed, curled, straightened, and styled just like your own hair, as long as you use professional hair care techniques and products.
5. What hair textures, colors, and extension types do you offer?
We supply a wide variety of textures (straight, burmese, bouncy body wave, deep wave, water curl, loose curl, kinky curl, etc.), popular hair colors, and custom shades.
Extension types include:
Tip/Keratin (U, I, V, Flat Tip)
Tape-ins & Invisible Tape-ins
Nano Rings
Clip-ins
Wefts (machine weft, hand-tied)
Bulk hair
Ponytails
We also make custom wigs, closures, and frontals in any length, color, and lace type.
6. What is your minimum order quantity? Can I buy small quantities to test the quality?
Yes. You can order small quantities (e.g., 0.2 kg) for quality testing before placing a larger wholesale order.
7. Do you keep hair in stock for immediate shipping?
We do not store large amounts of hair for long periods because it can affect the softness and shine. Instead, we prepare fresh hair for every order, ensuring the best quality upon delivery.
However, we may have limited stock ready for express shipping—contact us to check availability.
8. Do you sell wigs, closures, and frontals? What lace types do you use?
Yes. We produce wigs, lace closures, and lace frontals with HD lace or transparent lace, depending on your preference.
9. How long does it take to produce an order?
Production time is usually 3–7 days, depending on the order size and customization requirements.
10. What payment methods do you accept?
We accept bank transfers, Western Union, MoneyGram, Wise, Remitly, PayPal, Alipay/WeChat, and payments through trusted shipping agents. Full details are provided once you place your order.
11. How do you calculate shipping costs? Can I choose the shipping agent?
Shipping costs depend on the weight and destination of your order.
We work with trusted couriers including DHL, UPS, FedEx, and experienced Vietnamese agents. You may choose your preferred agent, or we will recommend the best option based on cost, speed, and safety.
12. Do you offer free samples?
We do not offer free samples, but you can order a small quantity to test our quality before placing a larger order.
13. What if my order does not match what I requested?
We have a clear Return & Refund Policy to protect our customers. If your order arrives defective, damaged, or different from what you ordered, please contact us within 24 hours of delivery so we can review your case and take appropriate action.
1. Exchange and Canceling an Orders
Exchange Orders
Can I switch my order after placing it?
No. At TrendyHair Vietnam, customers are asked to confirm all details (length, texture, color, quantity, lace type, etc.) before finalizing an order. Therefore, we do not accept exchanges or returns due to incorrect choices of products, sizes, designs, addresses, etc.
However, you may cancel your order within 4 hours after placing it, and then create a new order with your updated selection.
If you are unsure about your choice before purchasing, please contact our team via WhatsApp so we can ensure you get exactly what you want.
Canceling an Order
Can I cancel my order?
Yes. Orders can be canceled within 4 hours from the time of purchase on the same day.
If you request cancellation after this period, your order may have already been processed or sent to the warehouse for shipping preparation.
Does the cancellation incur any fees?
Yes. A management, processing, and transaction fee of 30% of your total order value will be applied for cancellations and refunds.
All cancellation requests should be sent via email to trendyhair.factory2@gmail.com or directly through our official WhatsApp.
2. How to return/refund?
Return & Refund Policy
Time Window:
Our return & refund policy is valid for 24 hours from the moment your order is marked as delivered.
After this period, the order will be considered accepted, and no refund or return will be processed.
Return Shipping Cost:
Customers are responsible for the return shipping cost, which is non-refundable.
When can I request a refund?
At TrendyHair Vietnam, we take pride in our 100% Vietnamese human hair quality and strict production process. However, in rare cases, products may arrive in unsatisfactory condition due to shipping or other issues. Refunds may be considered if:
The hair arrives defective or damaged.
The texture is different from what was ordered.
The length is different from what was ordered.
The hair material is different from what was ordered.
The product received is not as described or is the wrong item.
Refund Eligibility Conditions:
Products will not be eligible for a refund if:
The hair has been washed or used.
The hair has been altered in any way.
The hair is missing original tags or packaging.
The product is not in its original condition (unless the fault is ours).
Required Proofs for Refund Request:
Order receipt or shipping label.
Proof of purchase.
Photos or videos clearly showing the defective product.
Refund Process:
Send your Refund Request to trendyhair.factory2@gmail.com. (or via WhatsApp) along with the required proofs.
Our Customer Service team will respond within 2–3 business days to confirm eligibility.
If approved, we will provide return instructions. Do not ship products back without prior confirmation.
Include the tracking number of the return shipment in your follow-up email.
Once the return is received and inspected, your refund will be processed.
Refund Processing Time:
Returns may take up to 14 business days to process after we receive the package.
Once approved, the refund will be issued immediately (excluding return shipping costs and the 30% processing fee).
Depending on your bank or payment provider, it may take 10–15 business days for the refund to appear in your account.
If you have not received your refund after this time, please contact your bank or payment provider, then reach out to us again at trendyhair.factory2@gmail.com.
Important Notes:
Refund & return requests must be submitted within 24 hours after delivery.
A 30% management, processing, and transaction fee applies to all refunds.
Customers must contact our support team before returning any items. We are not responsible for lost or unapproved returns.
3. Privacy Policy
Privacy Policy – TrendyHair Vietnam
At TrendyHair Vietnam, we value and respect your privacy. We believe in clear and transparent communication about how we collect, use, and protect your personal information. Our goal is to ensure that you feel confident when shopping with us, knowing that your data is handled with the utmost care.
We understand that your privacy matters to you, which is why we provide options that allow you to control how certain information is used by TrendyHair. This Privacy Policy explains our practices for trendyhairvietnam.com and all related services provided by TrendyHair Vietnam.
1. What Personal Information Do We Collect?
The information we collect from customers helps us personalize and continually improve your shopping experience at TrendyHair Vietnam. The types of information we gather include:
Information You Provide:
We store any details you enter on our website or provide to us in other ways (e.g., email, WhatsApp). You may choose not to provide certain information, but this could limit your ability to use some of our features or services.
We use the information you provide to:Respond to your inquiries.
Customize future shopping experiences.
Improve our products and services.
Communicate important updates and offers to you.
Automatic Information:
Like many websites, we use cookies to collect certain data when your web browser accesses trendyhairvietnam.com. This helps us understand user behavior, improve functionality, and enhance your browsing experience.
2. Cookies and How We Use Them
Cookies are small text files containing alphanumeric identifiers that we transfer to your device through your web browser. They help our systems recognize your browser and enable features such as saving items in your shopping cart between visits.
You can control cookie settings through your browser:
Block cookies.
Receive alerts when a cookie is sent.
Delete cookies entirely.
However, please note that disabling cookies may limit your ability to take full advantage of trendyhairvietnam.com’s features. For the best shopping experience, we recommend keeping cookies enabled.
3. Access to Your Information
TrendyHair Vietnam gives you access to a range of information about your account and your interactions with our website. You may view and, in some cases, update this information for accuracy and completeness.
4. Your Choices
You always have the option not to provide certain information, even though it may be necessary to make a purchase or access some services.
If you prefer not to receive emails or promotional messages from us, you can adjust your email preferences or unsubscribe at any time.
5. Age of Consent
In compliance with TrendyHair’s Terms of Use, all account holders must be at least 18 years old (or have the permission and supervision of a responsible parent or legal guardian). Therefore, this policy does not apply to minors using our site or services without parental consent.
4. FAQs
1. Where is TrendyHair Vietnam located, and how can I trust your company?
TrendyHair Vietnam is a professional and reputable hair manufacturer based in Vietnam, specializing in 100% premium Vietnamese human hair.
We are officially registered with the Ministry of Industry and Trade of Vietnam and have built long-term partnerships with customers in more than 65 countries.
Our reputation is backed by years of exporting high-quality hair products, positive customer feedback, and a strict quality control process for every order.
2. Where does your hair come from? Do you import low-cost hair or mix synthetic fibers?
No. All our hair is sourced directly from Vietnamese donors and carefully selected to ensure 100% human hair with no synthetic fibers. We never import cheap raw hair from other countries. Every bundle is processed with the highest care to maintain its natural shine, softness, and durability.
3. What are the differences between your hair grades?
We offer three main hair grades:
Single Drawn: 40–50% of hairs are the same length, thicker at the root and thinner at the ends.
Double Drawn: 60–65% of hairs are the same length, giving a fuller look compared to Single Drawn.
Super Double Drawn: 80–90% of hairs are the same length, creating a thick and voluminous look from root to tip.
4. Can I bleach, dye, and style TrendyHair products?
Yes. Our 100% Vietnamese human hair can be bleached, dyed, curled, straightened, and styled just like your own hair, as long as you use professional hair care techniques and products.
5. What hair textures, colors, and extension types do you offer?
We supply a wide variety of textures (straight, burmese, bouncy body wave, deep wave, water curl, loose curl, kinky curl, etc.), popular hair colors, and custom shades.
Extension types include:
Tip/Keratin (U, I, V, Flat Tip)
Tape-ins & Invisible Tape-ins
Nano Rings
Clip-ins
Wefts (machine weft, hand-tied)
Bulk hair
Ponytails
We also make custom wigs, closures, and frontals in any length, color, and lace type.
6. What is your minimum order quantity? Can I buy small quantities to test the quality?
Yes. You can order small quantities (e.g., 0.2 kg) for quality testing before placing a larger wholesale order.
7. Do you keep hair in stock for immediate shipping?
We do not store large amounts of hair for long periods because it can affect the softness and shine. Instead, we prepare fresh hair for every order, ensuring the best quality upon delivery.
However, we may have limited stock ready for express shipping—contact us to check availability.
8. Do you sell wigs, closures, and frontals? What lace types do you use?
Yes. We produce wigs, lace closures, and lace frontals with HD lace or transparent lace, depending on your preference.
9. How long does it take to produce an order?
Production time is usually 3–7 days, depending on the order size and customization requirements.
10. What payment methods do you accept?
We accept bank transfers, Western Union, MoneyGram, Wise, Remitly, PayPal, Alipay/WeChat, and payments through trusted shipping agents. Full details are provided once you place your order.
11. How do you calculate shipping costs? Can I choose the shipping agent?
Shipping costs depend on the weight and destination of your order.
We work with trusted couriers including DHL, UPS, FedEx, and experienced Vietnamese agents. You may choose your preferred agent, or we will recommend the best option based on cost, speed, and safety.
12. Do you offer free samples?
We do not offer free samples, but you can order a small quantity to test our quality before placing a larger order.
13. What if my order does not match what I requested?
We have a clear Return & Refund Policy to protect our customers. If your order arrives defective, damaged, or different from what you ordered, please contact us within 24 hours of delivery so we can review your case and take appropriate action.
